Delivery & Returns Policy
Order Processing & Delivery Charges
Orders will be despatched from our Warehouse via our preferred carrier at a standard order processing and delivery charge of £12.95 + VAT.
Delivery to the following areas will be subject to the following charges.
Delivery charges are as follows:
Scottish Highlands/Grampian £64.90
Isles of Scotland £71.00
Isle of Wight £51.00
Isle of Man £71.00
Northern Ireland £59.40
Channel Islands £71.00
Scilly Isles £71.00
Ireland Call 01606 353550 for a quote
Delivery Lead Times
Stock changes daily, so there can be no guarantee that items in stock one day will be still available the following day. However, we can advise whether good levels of stock are apparent at the time you wish to place your order either by contacting our Sales Office - Monday to Thursday between 09.00 am and 5.00 pm and Fridays 09.00 am and 4.00 pm - or by leaving a message on our answerphone outside of these hours.
We will organise the delivery of the goods ordered by you to the address you give us for delivery at the time you make your order. Our warehouse holds many items in stock but some goods are sent to you direct by the manufacturers and as such your order may be delivered by more than one delivery. If premises are likely to be unmanned, you should include instructions on the order to ensure that an authorised signatory will be available when delivery is made. Abortive deliveries may be subject to a charge being made if appropriate instructions are not included with the order.
Any time or date given by us for delivery is given as an estimate only and shall not be a binding contractual obligation. We will endeavour to meet delivery requirements but are not liable for any direct or consequential loss or damage arising from any delayed or advanced delivery.
We aim to despatch all stock items within 2 days.
Some products come direct from the manufacturer and can consequently take longer to deliver, approximately 7 to 28 days.
Receipt of Goods
The goods when received will contain a delivery note, which should be checked carefully upon arrival for the correct number of parcels, signs of parcel abuse and correct content of parcels. If the outside of a package or parcel appears damaged, sign but state 'Damaged' on the carriers receipt. UNDER NO CIRCUMSTANCES SIGN FOR THE CONSIGNMENT AS 'UNCHECKED' OR WORDS TO THAT EFFECT. Any discrepancy should be notified to us immediately.
Claims, Shortages and Missing Goods
Notification of damage or shortage must be made to The Company in writing within three days of receipt of the goods. If goods are damaged you may refuse delivery and inform us immediately. Notification regarding non-delivery of the whole or part of a consignment must be made to the company within 14 days from the invoice date otherwise no claim can be entertained. Please do not attempt to return any goods until advised to do so by the company.
Return of Faulty or Defective Items
If you return an item because of an error on our part, or it is defective, we will refund your reasonable costs in returning it to us. The item(s) must be returned within 30 days of purchase.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Please e-mail info@eveque.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Return of Unwanted Goods
Goods may only be returned subject to permission from The Company. A charge will be imposed for handling and carriage. Any customer wishing to return unwanted goods should inform the company within seven days of receipt of the goods.
Guarantee
The Company offers a standard guarantee of 12 months from date of invoice against faulty materials or workmanship for all its products unless stated otherwise on the invoice.
This returns policy does not affect your statutory rights.
Consumer Protection (Distance Selling) Regulations 2000
The Consumer Protection (Distance Selling) Regulations 2000 give consumers who buy goods or services at a distance a number of protections. These protections go beyond those available to consumers who buy face to face.
The Regulations give consumers an unconditional right to cancel the order during a 7 day cooling off period. The cooling off period begins as soon as the order has been made and ends, in the case of goods, 7 working days after the day of receipt of the goods and in the case of services, 7 working days after the day the order was made. Saturdays, Sundays and public holidays are not classed as working days.
However, there are a number of exceptions to the right to cancel that may apply to orders for goods and services received from Eveque Leisure Equipment Limited. The cooling off period and right to cancel do not apply to orders for services that begin before the end of the cooling off period, bespoke goods made to the consumer's specification or clearly personalized and business-to-business transactions.
